Refund policy

We offer a 90-day money-back guarantee on our subscription protocols. If you complete the full subscription term for the product you purchased without cancelling, and don't feel a difference, we'll refund you in full.

To qualify, your subscription must run its full term (as specified on the product page for the item you purchased) without being cancelled early. If you cancel before completing the full term, you're welcome to continue using the product, but the guarantee no longer applies to that order.

For one-time (non-subscription) purchases, please refer to the specific return window and terms listed on the product page, as these may vary by product.

To be eligible for a refund, you'll need your order number or proof of purchase, and your account must show the required number of consecutive deliveries as specified for that product.

To request a refund, contact us at hello@wearefort.co. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have a separate, statutory right to cancel your order within 14 days of receipt, for any reason and without justification — this is independent of, and in addition to, any guarantee described above. Please note that under EU consumer law, this right may not apply once a sealed health, hygiene, or personal-care product has been opened, for health protection reasons. Contact us at hello@wearefort.co if you'd like to exercise this right and we'll confirm eligibility for your specific order.

Refunds

If your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@wearefort.co.