Shipping policy

Where we ship
We currently ship to addresses within the United States. We don't yet ship internationally — if that changes, we'll update this page.

Processing time
Orders are processed in 3-5 days. Orders placed over a weekend or public holiday are processed the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Shipping options and cost
Standard shipping: $4.50 — estimated delivery 2-4 days business days after dispatch.
Express shipping: $9.00 — estimated delivery 1-3 days business days after dispatch.
Free standard shipping on orders over $100

Delivery estimates are estimates, not guarantees. Once a parcel leaves us it's in the carrier's hands, and delivery times can be affected by factors outside our control.

Tracking
Every order ships with tracking. You'll get a link by email as soon as your order is dispatched. If your tracking hasn't updated after 5 business days, email us at hello@wearefort.co and we'll look into it.

Subscriptions
If you're on a subscription, your repeat orders are processed and shipped automatically on your renewal date, using the same shipping method and timings above.

Wrong address or failed delivery
Please double-check your shipping address at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment.

Lost, stolen, or damaged parcels
If your order arrives damaged, or tracking shows it delivered but you can't find it, contact us at hello@wearefort.co within 5 days and we'll make it right.

Taxes
Applicable sales tax, if any, is calculated and shown at checkout.

Questions
Email us at hello@wearefort.co and we'll get back to you within 2 business days.